Emergency Management

Today’s critical facilities need a non stop 24 / 7 / 365 support service to assist buildings facility managers protecting people and their most valuable assets. Johnson Controls Remote Operations Centers provides dedicated teams of certified building monitoring management professionals ready to front face critical events from building’s systems like: security, fire, HVAC, building automation, lighting, refrigeration, electrical and more.

Johnson Controls Remote Operations Centers provides dedicated experienced operators ready to initiate tailored emergency protocol as soon as they receive or detect a critical alarm mitigating possible impact on occupants or operations, around-the-clock or on a customized schedule.

If needed, our agents can dispatch onsite our technicians to help solve any unplanned event under a reactivity commitment within agreed hours. Recommended for critical sites where financial and reputation losses due to equipment or system disruption.

High Criticality Applications monitoring

• Fire and Security
• Fire alarm
• Intrusion/burglar alarm
• Critical point
• Elevator phone
• Supervised opening/closing 

Our depth of knowledge assures correct prioritization and response to alarms when they occur. When an alarm is received, our remote monitoring management system automatically assigns the customer’s own unique and customizable alarm handling actions for the alarm, resulting in timely response to minimize loss and/or maximize potential for defeat of the threat, compliance with legal requirements for fire systems and insurance carrier requirements, and accurate records of alarm activity for audit needs.

Moderate Criticality Applications monitoring

• Building automation and controls
• HVAC equipment
• Lighting
• Electrical systems
• Refrigeration